Develops basic skills and knowledge in interpersonal and inter-organizational conflict resolution, negotiation, and mediation techniques through readings, extensive role playing and scenario development, and discussion with speakers from the field. Students participate in experiential exercises, learning how to facilitate collaborative negotiations.
Technology Support: Provides tutoring and support for the students who need assistance on the multimedia design and evaluation tools throughout the study. Designed to be taken with or before graduate level courses.

Special course for students to test uploading the SCORM ILM's.