CSUMB iLearn

Zoom Support

Getting Help

Zoom Help Center

CAT has a support team to help (8 AM-8 PM Weekdays):

Troubleshooting hardware/software

Account issues

Help managing large meetings

System Alerts

Check the IT homepage Alerts section before submitting a request for help. See below if the alert is ‘Zoom is down’.

What to do if Zoom Fails

We’re hoping for the best, but this is unprecedented, and if Zoom has a system-wide failure, there’s little we can do. Our backup platform is Google Hangouts. Tutorials here.

Securing your meeting

Apparently Zoombombing is a thing. It’s when someone drops in to your meeting uninvited. If you’re using recurring meetings, keep them within the class. Learn how to manage participants.

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FACULTY--- Keep Teaching: Teach Online Tutorials

Alternatives for teaching face to face will assist you in a smooth transition to online teaching. Find multiple tutorials below.

Zoom Webconferencing and Video

Use Zoom to replace face to face class meetings Zoom Instructions (Synchronous)
Use Zoom to record lectures Zoom/YouTube Instructions (Asynchronous)
Camtasia (Recording/Editing Software) Basics Video (3 mins) Camtasia Support Contacts/Resources
Comprehensive Zoom Instructions (polling, whiteboard, chat, breakout rooms, Zoom in iLearn etc.)
Step by step Instructions for students invited to a Zoom Session (includes info for mobile device and with registration)
Step by step Instructions for students to screen capture and record a video with Zoom

Use iLearn to conduct class business such as:

Post PPTs, Videos, Files, Teaching Resources Add Content with Drag and Drop (1:00)
Transmit Instructions Edit Weekly/Topic Sections (2:05)
Broadcast Announcements How to Post Instructor Announcements
Accept student submissions (files) Create an Assignment (3:21)
Conduct online class discussions Create a Forum (2:29)
Create online quizzes Create a Quiz (4:59)
iLearn Getting Started Tutorials (a variety of basic tutorials on the functions in iLearn)

Other Handy Resources

Join Webinars each day at 11am. See list of Workshop Topics here.

... Contact the Center for Academic Technologies. Email cat@csumb.edu